Vehicles are rented subject to Europcar’s standard terms and conditions as reflected on the Europcar rental agreement and passport and are subject to change without notice.

A Contract fee of R25 per rental will be charged directly to the client at point of rental.

A no show fee of 5 days rental will apply based on the extension rates.

A Deposit for excess liability, fuel and an additional R1000 is required on initiation of the rental. Refer to your rate grid for excess charges.

A full tank of fuel can be purchased at point of rental at the prevailing fuel price

No refunds are due on termination of the rental

This added benefit eliminates fuel queries and disputes

A fuel deposit will not be necessary

Zimbabwe US$160-00

Mozambique US$160-00

* If the renter wishes to extend the rental beyond the original return date, authorisation must be obtained from Europcar. Failure to do so will result in Europcar reporting the car stolen and immediately negates

all cover

* Penalties may be incurred

Fuel may not be purchased by credit card at petrol stations

Petrol is not included in the rates. Each Europcar vehicle leaves with a full tank and the renter pays for refuelling on return.

Each vehicle is refuelled on termination regardless of whether the fuel gauge indicates that the vehicle is full.

* If the vehicle is not returned full the renter will be charged for the fuel consumed plus an additional US$4.

* A valid voucher and credit card or cash (for additional charges) must be produced at point of rental

* Accepted credit cards are Visa, Master, Diners and American Express.

* The daily rates are calculated strictly in cycles of 24 hours from time of pick up to time of drop off

* The renter will be billed directly for additional rental days at extension rates, should the vehicle be returned late.

The client would be required to supply the following:

Voucher

Credit Card

Name, address and Telephone number

Local contact details

A valid unendorsed English drivers licence and passport

E-mail address

Clients do not qualify for Frequent Flyer miles on Tour Operator rates

Should the Renter disobey a traffic regulation which results in a fine, such amounts will be debited to the client’s credit card. A handling fee of R250 will be levied.

Should a vehicle be returned with excessive dirt, it will be valeted and a minimum charge of R350 will be billed directly to the client’s credit card.

DRIVING REQUIREMENTS

A valid, unendorsed drivers licence is required which must be in English

Minimum age is 21 years, no maximum age

Please refer to Young Driver details

Whilst driving, the clients are required to have a valid unendorsed drivers licence in their possession at all times

Always drive on the left hand side of the road

It is compulsory to wear seat belts at all times

Urban areas (residential and town) 60 km / h

Rural areas 100 km / h

Highways 120 km / h

The recommended speed limit for travelling on gravel roads is 60 km / h

Contact Europcar on the emergency toll free number 0800 011 344 (South Africa only), please refer to the Travellers’ Companion for further contact details

If the client has not taken advantage of our Free Mobile Phone Rental Offer, emergency SOS telephones are conveniently located on most major highways (South Africa only)

Client is not to replace or repair any vehicle parts unless authorised by Europcar

Contact Europcar immediately

A full report must be made at the nearest Police Station within 24 hours where an accident has occurred and 6 hours in case of theft.

A case number must be obtained.

A comprehensive handbook containing all documents and information required during your rental with Europcar in South Africa or Namibia. The passport includes a pre and post rental inspection document for the clients protection and convenience, which must be kept in the vehicles’ glove compartment at all times. An Atlas is provided free of charge and contains detailed road and city maps.

Damage and Theft waivers are included in the rates. Please refer to your rate grids for details of exactly what is included and excluded. Waivers must not be regarded as insurance. When waivers are purchased (normally included in Wholesale rates), Europcar’s right to recover the total damage or loss amount is waivered.

It is essential that Europcar is advised of which option the client has purchased at time of reservation. This must be clearly stipulated on the voucher. Rate codes must always be used.

Responsibilities / Excesses of the country in which the accident / theft occurs will apply regardless of the country in which the rental commenced.

PAI is included in the rates. All the occupants in the vehicle are collectively covered for death and disability up to a maximum of R20 000 and medical expenses up to R2 500 per incident

* Gross or Criminal negligence

* No other vehicle involved in the collision unless exceptional circumstances apply

* Unauthorised drivers – i.e. names of additional drivers not listed on the rental agreement.

* Not obtaining authorisation from Europcar to extend the rental

* Not reporting damage to Europcar immediately

* Not adhering to traffic, road and driving rules and regulations

* Driving under the influence of alcohol or any illegal substances

* Unsuitable driving or road conditions

* Unauthorised cross border rentals

* Not being able to produce keys in case of theft unless exceptional circumstances apply

* Not reporting exact details of the last known location of the vehicle prior to theft

* Not reporting the loss to Europcar within 6 hours

The following exceptions apply

South Africa to Botswana, Mozambique & Namibia – All vehicles except groups C, F, G, H and O

A non refundable fee of R1000 will be levied for vehicles crossing into Mozambique

Vehicles are allowed into Botswana, Lesotho, South Africa, Swaziland and Mozambique

Not allowed into Angola, Zambia and Zimbabwe

The following exceptions apply

Namibia to Botswana and Mozambique – All vehicles except groups C, F, G, H and O

A non refundable fee of N$1000 will be levied for vehicles crossing into Mozambique

Vehicles are allowed into Namibia, Lesotho, South Africa, Swaziland and Mozambique

Not allowed into Angola, Zambia and Zimbabwe

When paying for any services with South African Rands or Namibian Dollars, change will only be issued in Botswana Pula

A non refundable fee of R1200 will be levied for vehicles crossing into Mozambique

Vehicles are allowed into Botswana, Lesotho, South Africa, Swaziland, Mozambique and Zambia

Vehicles are not allowed into Angola and Malawi

Cross border travelling must be noted at time of reservation

Europcar requires the renter’s original passport and licence in order to get clearance for the vehicle to exit Zimbabwe.

An authorised Europcar employee will take the renter’s passport and licence to the Police station where clearance papers will be issued. The renter can accompany the authorised Europcar employee if he wishes to do so

This procedure can take up to 4 hours

Clearance procedure can be completed Monday to Friday only

An additional insurance surcharge of US$15 (charge applicable at time of printing) per day applies when crossing the Zimbabwe border.

Vehicles are allowed into South Africa, Botswana, Lesotho and Swaziland

Not allowed into Angola, Zambia and Zimbabwe

Additional insurance charge applies

All additional charges are billed directly to the client

Office hours: 25 Kilometres or less, R110 To and from Kasane and Maun R1 250-00 (each way)

26 Kilometres or more, R4-40 per km

After hours: WEEKENDS AND PUBLIC HOLIDAYS Zimbabwe TBA

25 Kilometres or less, R220

26 Kilometres or more, R4-40 per km

Namibia

Office hours: Within city limits, N$ 110

Outside city limits, N$4-40 per km

After hours: WEEKENDS AND PUBLIC HOLIDAYS

Within city limits, N$220-00 PLEASE NOTE THAT ANY TOLL FEES OR GAME PARK ENTRANCES

Outside city limits, N$4-40 per km WILL BE BILLED IN ADDITION TO A DELIVERY OR COLLECTION CHARGE

 

EQUIPMENT AVAILABLE ON REQUEST AT TIME OF RESERVATION

For rentals terminating at a location that is a distance of 150kms or more away from the original renting branch a R330 one way fee applies

Garden Route to Cape Town R800

From Johannesburg to Western Cape, Kwazulu Natal & Mpumalanga R800

For rentals terminating at a location that is a distance of between 150 and 350 kms away from the renting location a charge of N$600-00 applies. Where the distance is between 350kms – 500kms, N$1000-00 will be charged. Where the distance exceeds 500kms, N$1200-00 will be charged.

Available on request at time of reservation

Should the client return the vehicle earlier than the specified voucher days, Europcar will invoice the Tour Operator for the actual rental days and not the number of days pre-paid by the renter.

Please note that rates will be charged in accordance with the duration bands specified on the rate grids. Despite the fact that this may in some instances revert to a higher charge per day, this policy remains a great benefit to you.

Applies to renters under the age of 21, provided that they have been in possession of a valid, unendorsed driver’s licence for at least 2 years. South African residents must be a minimum of 21 years of age

South Africa R 100-00

Namibia N$100-00

Botswana R 100-00

Zimbabwe TBA

Mozambique Not available

To ensure peace of mind, Europcar is available to assist our clients 24 hours a day.

Europcar offers the "only" free mobile phone rental service in South Africa. This comprehensive and convenient free mobile phone rental service is operated by Cell C Rentals – a young and innovative company – a proudly South African Product.

Visiting South Africa for business or pleasure, Cell C Rentals has the solution – RENT A MOBILE PHONE! The advantage of mobile phone rental is that when travelling abroad, you may find that your own phone either does not operate on the local network or it is too expensive due to international roaming charges. Cell C Rentals also offer unique value added services available from a rental phone

Value Added Service

Free travel insurance – for more information contact Cell C Rentals

Free first 60 seconds of the first call made in order to contact family and friends at home

Avoid expensive roaming charges

Avoid expensive hotel telephone charges

Free incoming calls in South Africa

Free itemised billing – by fax or e-mail

Free Caller ID

Mobile numbers available prior to departure

24 hour Customer Care Help Line – 084 444 0014

At the touch of a button:

Immediate access to international dialling

Immediate access to Emergency Services by dialing 148

From the Cell C Rentals mobile phone, clients can now order their foreign exchange and it will be delivered to their hotel. Dial the following number for this service 08600 – FOREX

HUNGRY? Look no further than your cell phone – Cell C Rentals offer a full restaurant guide with all the top restaurants in South Africa. Dial the following number for this service – 084 190 8888

Tired of getting lost? Cell C Rentals have the solution! Purchase a Call Card that will allow you 10 phone calls to a 24 hour Call Centre that will assist clients with directions – either verbally or send to your mobile phone as a text message. Dial the following number for this service – 084 194 0444

Option 1: Option 2:

Daily Rental Rate : Free Daily Rental Rate : Free

Daily Loss & Damage Waiver ; R7-75 per day Daily Loss & Damage waiver : R18-95 per day

Excess * : R1 000-00 Excess : Not applicable

Claim Handling Fee : R350-00 (only if damage or theft occurs)

Daily Rental Rate : R3.95 Daily Rental Rate : R30.00

Replacement Cost : R200.00 Daily Loss & Damage waiver : R20.00

Excess : R 2000-00

Daily Rental Rate : US$5.00

Daily Loss & Damage waiver : US$3.00

Excess : US$500.00

The excess applies in instances where the mobile phone is damaged or not returned

Charges are in Namibian Dollars for Namibia

Call charges available from Cell C Rentals